You have 14 days from the date you receive your order, to return the products purchased directly from Polyver Sweden® website. Please use the return form and shipping label enclosed in the package for a free return. We will refund you via your original form of payment as soon as we have received the returned goods.

If you purchased your Polyver ® products at a retail store or from other websites, these products must be returned to the original store or website from which they were purchased. Check and follow the steps of that store's return policy.

To be eligible for a return, your item must be unused and undamaged, in the same condition as you received them, in the original packaing and with the original labels still attached. Unfortunately, we cannot process your return if the goods are not in their original condition.

If you wish to change boot model or size, you return the item with the return form and shipping label enclosed in the package and place a new order for the new item on the Polyver Sweden® website. We will refund you via your original form of payment as soon as we receive the return.

Returns
We ship products within UK, Austria, Belgium, Denmark, Estonia, Finland, France (metropolitan – not islands, Corsica, etc), Germany, Hungary, Ireland, Italy (metropolitan – not islands Sardinia), Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.-

Together with our shipping partner, we are responsible for the transport risk, ie say the risk of the product being damaged or lost during transport from our warehouse to you. You and the transport company bear the risk in the event of return to us.
A return fee of 70 NOK is applied for returns from Norway.

To return items, follow these steps
Our goal is that our customers are fully satisfied with their online purchases. However occasionally you may need to return an item. If you are not completely satisfied, please follow the steps bellow.

1. Complete the Returns form provided in your package
2. Package (repack goods in their original packaging) the items you want to return along with the invoice, the Return form and seal it carefully.
3. Send the package to us using the instructions in the return form.

Please keep a proof of postage; we cannot issue refunds for items we have not received.

OR

Contact our customer service to receive a Return Label via our contact form.
You will then need to drop your package at the nearest DHL Collect Point.
4. Once we received your return, it will be processed as soon as possible.

Online returns policy
You have 14 days from the date you receive your order to return the products purchased directly from Polyver Sweden® website and we will refund your original form of payment.

If you purchased your Polyver ® products at a retail store or from other websites, these products must be returned to the original store or site they purchased from. See and follow the steps of that store's return policy.

To be eligible for a return, your item must be unused and undamaged, in the same condition that you received it, with the original labels still attached and in their original packaging. Unfortunately, we are unable to process your return if the goods are not in the original condition.

Refund payments will be made using the same payment method you used to make the initial purchase within 14 days of receiving the goods back.

Exchanges
We unfortunately do not offer exchanges. If you would like to change the size of your product, simply return your original order and place a new order for the size you desire.

Defective products
To return defective products, please contact Polyver® in the first instance for details of how to proceed. Please send us clear images including views of the damage at our contact form

Force Majeure
Polyver Sweden is exempt from penalty for failure to fulfill any obligation in this agreement if the failure is based on liberating circumstances as below and the circumstance complicates, prevents or delays fulfillment. As a liberating circumstance shall be considered to be i.a. a government action or omission, new or changed legislation, conflict in the labor market, blockade, strike, fire or flood, sabotage or major accident. Force majeure also includes authorities’ decisions that negatively affect the market and products, such as restrictions, warnings, sales bans, etc.

Disclaimer
Polyver Sweden reserves the right to make typographical errors and changes to technical data beyond our control. For technical reasons, it can be difficult to reproduce exact color shades on, among other things, textiles and other products. If you have any questions, you are always welcome to write, call or e-mail your questions to us.