Frequently Asked Questions

How can we help you?

Find answers to the most asked questions.

How do I measure my feet?

Go to our size chart for full information on how to measure your foot to ensure the correct sizing.

How do I take care of and clean the Polyver Sweden boots?

HOW TO CLEAN YOUR BOOTS, STEP BY STEP:
1. Place the boot under a stream of water, for example a tap.
2. Rinse the outside of the boot with luke warm water.
3. Rub a little extra with a cloth to get stubborn stains off.

OTHER TIPS TO PROLONG THE BOOTS LIVES:
• Always wear your Polyver Sweden boots with a pair of socks. This is to reduce excess moisture which could cause the inner lining and soles to wear out quicker than they normally would.
• Let your boots dry in room temperature after use. Avoid direct contact with heating elements.
• During the summer, store your boots in a dry, well ventilated place protected from direct sunlight.

Should I wear thick socks underneath the Polyver Sweden boots?

Thanks to CLI-Tech it is not necessary to wear thick socks to stay warm. We highly recommend wearing a mid-thickness wool sock in your Polyver Sweden winter boots.

Where are the Polyver Sweden boots made?

Our classic boots, safety boots and kids boots are made in Pilgrimsstad, Sweden. The SL25 is made in the EU.

What are the Polyver Sweden boots made of?

Our winter boots are made of a compound based on polyurethane (PU) that Polyver Sweden has developed over 15 years with leading global suppliers. The result is a unique formula – CLI-Tech. Read more about it on ourCLI-Techpage.

At what temperatures can I wear the Polyver Sweden boots?

The Polyver Sweden winter boots have been tested at extreme temperatures, down to -40C. However, Polyver Sweden boots are meant to be enjoyed whenever you want to keep your feet dry and warm.

Are the Polyver Sweden boots waterproof?

Yes, all our outdoor winter boots are 100% waterproof.

Are my Polyver Sweden boots under a warranty?

Quality is in the DNA of everything we do at Polyver. We have thoroughly tested our products both at independent laboratories and in real-life conditions. The warranty covers defects in materials and workmanship.

Online purchases -If a purchase made from our webshop has a quality issue or defect and you want to return it, you must return it through to the webshop. Pleasecontact our customer serviceto get full information regarding the returning process.

In-store purchases -If you have made the purchase at a store, you must return the goods at the same store along with proof of purchase and they will assess your claim after inspecting. You will be refunded or your boots replaced if the assessment determines that the product was damaged during the manufacturing process, or the workmanship is at fault.

We cannot compensate for products that were damaged for other reasons, such as damage by negligence, misuse or wear and tear.

We cannot compensate you through our customer service if the product was bought from a point of sale other than our webshop.